Refund policy
We want you and your pet to love your Fluffkind order. If something isn't right, we'll work with you to fix it.
Order cancellations and changes
You can cancel or change your order within 12 hours of placing it, as long as it has not shipped yet. Email support@fluffkind.com with your order number. Once an order has shipped, it can no longer be cancelled.
Damaged, defective or wrong items
We'll send a free replacement or give you a full refund if your order arrives:
- Damaged, torn, stained or defective
- In the wrong size or color compared to what you ordered
- With missing parts
Contact us within 30 days of delivery. You won't pay any return shipping for these issues, and in most cases you won't need to send the item back.
Change of mind
If you change your mind, you can return unused items in their original condition within 30 days of delivery. Email us first and we'll send you the return address. Return shipping for change-of-mind returns is paid by the customer. Once we receive and inspect the item, we'll refund the item price to your original payment method.
We can't accept returns of items that have been used, washed or damaged by pets.
How to request a replacement or refund
Email support@fluffkind.com within 30 days of delivery and include:
- Your order number
- Clear photos of the item and the issue (and of the package if it arrived damaged)
We review every request within 1–2 business days.
Refund method and timing
Approved refunds go back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Bundle offers
If you return part of a "Buy 2, Get 1 FREE" or "Buy 4, Get 2 FREE" order, the refund is based on the price you actually paid for the items you return.
Contact us
Fluffkind · support@fluffkind.com · We reply within 1–2 business days.